Eternal Center Health ("we", "us", or "our") operates the website eternalcenter.health (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.
1. Information We Collect
1.1 Personal Information You Provide
When you fill out our contact form, request a consultation, or otherwise interact with our Service, we collect information you voluntarily provide, including but not limited to:
- Full name
- Email address
- Phone number
- Country of residence
- Medical condition(s) of interest
- Relevant medical history and treatment goals
- Any other information you choose to include in messages
1.2 Automatically Collected Information
When you visit our Service, we may automatically collect certain information, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Referring URLs and pages visited
- Access times and dates
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To respond to your consultation requests and provide information about our treatments
- Patient Coordination: To coordinate appointments, travel logistics, and follow-up care
- Medical Assessment: To evaluate treatment eligibility and design personalized protocols
- Communication: To send you relevant information about our services (with your consent)
- Improvement: To analyze usage patterns and improve our website and services
- Legal Compliance: To comply with applicable laws and regulations
3. Medical Information Confidentiality
Any personal or medical information you provide is for internal and medical use with our medical providers only. We treat all patient health information with the highest level of confidentiality. Medical information is shared only with:
- Licensed medical professionals directly involved in your care
- Accredited laboratory facilities processing biological materials
- Authorized staff members coordinating your treatment journey
- Regulatory authorities when required by law
We never sell, rent, or trade your medical information. We never use your medical information for marketing without your explicit consent.
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom, our legal bases for processing your personal data include:
- Consent: You have given clear consent for us to process your personal data for a specific purpose
- Contract: Processing is necessary for the performance of a contract with you
- Legal Obligation: Processing is necessary for compliance with a legal obligation
- Legitimate Interests: Processing is necessary for our legitimate interests, provided these are not overridden by your rights
5. Cookies and Tracking Technologies
We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. These technologies help us:
- Remember your preferences and settings
- Understand how you interact with our Service
- Improve website performance and user experience
- Deliver relevant content
You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features of our Service.
6. Third-Party Services
We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. Third-party services we use include:
- Hosting and infrastructure providers (web servers, CDNs)
- Email service providers (for consultation communications)
- Analytics providers (to understand site usage patterns)
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including Mexico and the United States, where our servers and central operations are located. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable law.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Medical records are retained in accordance with Mexican medical record retention requirements. Contact form inquiries are retained for up to 24 months unless you request earlier deletion.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data (right to be forgotten)
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request transfer of your data to another organization
- Objection: Object to processing based on legitimate interests or direct marketing
- Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data
To exercise any of these rights, contact us at privacy@eternalcenter.health. We will respond within 30 days.
10. Security
The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit (HTTPS/TLS), access controls, regular security audits, and staff training on data protection. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
11. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective date" at the top. You are advised to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@eternalcenter.health
- Phone (US): +1 (954) 404-4239
- Phone (MX): +52 813 239 7196
- Mail: Eternal Center Health, Centro Medico Eternal, Riviera Maya, Quintana Roo, Mexico